FAQs

Although you can order as a guest, having a Jasper account will enhance your shopping experience by keeping you up to date with materials, storing your billing/shipping information and ensuring faster checkouts.

To create your very own Jasper Online Account, follow these simple instructions: Click on the ‘Sign In’ button on the top right-hand corner of the home page Click on the ‘Create an Account’ button at the bottom of the screen

In the event of a forgotten password, simply: Click on ‘Forgot Password’ on the sign in page Enter your email address Click on the link sent to you in your email address Enter your new password

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

Your order history will be available on your Dashboard on your Account page.

. Cash on Delivery – Local Orders Only . Debit / Credit Cards (VISA, MASTER) – Local Please visit our Payments Guide for further details regarding payment methods for online orders.

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.

In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on info@jasperconstruction.com or give us a call on +92 333 0110111 with your order number for any clarification.

To avail COD, please follow these instruction. . At checkout, select ‘Cash on Delivery'. . Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash.

On checkout select the “Bank Deposit” option and place your order. Transfer the total amount including Shipping charges (if applicable) to our official Bank Account within 24 hours of order placement. Share the screenshot of the transaction along with your account details and order number against which the payment has been made to our designated WhatsApp number or Email ID. The order will be processed after verification. For further details, view the Terms & Conditions page.

For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.

To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the checkout page.

For out of stock items, please enter your email address in the given text box to get an email about article availability. Alternatively, please call our Customer Support helpline, and we will be more than happy to try and arrange the article you require.

Regartfully this service is currently not available +92 333 0110111 and they will facilitate you with your reservation.

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.

Yes, you can place an order with us without any hesitation all your personal information are secured with us. We at Jasper never compromise on the security of the personal details of customers.

Although, online security is implied for each order and the confirmation procedure is one- time for account information, if you are utilizing a different debit/credit card, your request will be subjected to online security confirmation once more.

In case of such a mishap, please call Customer Care +92 3330110111 and they will aid you in rectifying your transaction records and if the order is not dispatched then we will issue a refund. Please note that you may have to divulge personal card information.

For all local orders, yes, you can always exchange your order within 30 days of the purchase, granted you have the original invoice and article is not being used. Note: Sale articles are neither exchangeable nor refundable.

We will not charge for any exchange orders if the article(s) delivered to you was damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of sending us the article(s).

It usually takes 7-10 days to complete the online exchange process. However, you can exchange your order at any of our outlets after confirmation if the product is available at the respective outlet. Please have the order confirmation email and order invoice with you when you want to make an in-store exchange for an online order.Important Note: If our team is unable to establish contact with you for an exchange order, for any reason from your side, then your exchange request will be automatically closed on the third day of your exchange request generation. Please keep your parcel ready beforehand for a seamless swap process.Note for International Orders: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.

If there is a change in your order amount due to the exchange, in cases were the exchange order value is below original order value, the balance amount will be provided to you as online shopping vouchers. In cases where the exchange order value is above original order value, you can pay in cash at the time of delivery. To make a partial exchange, call customer service at +92 3330110111 and specify the articles you wish to exchange and your reasons for wanting to do so. Our call center team will accommodate you fully.

Sale articles do not qualify for exchange. Return Policy

Your satisfaction is our priority. If you are not satisfied with your purchase then we are here to resolve your concern/issue. We will be delighted to exchange any item returned in a saleable condition, with its receipt and original packing. Please note that due to your laptop Screen settings and photographic lighting, the product color may vary. We will only be accepting those products for exchange/return that either have manufacturing issues, Default item and the shipment of the wrong items. No extra amount will be charge for the exchange of the same article, however exchange will entirely be dependent on the availability of the article. Exchange with a different article is also possible but the additional cost of the exchange article will be paid by the customer. Reach us at our customer care number, +92 3330110111 within 7 days of your purchase Or email us at: info@jasperconstruction.com After getting your exchange/return query, your order will be first checked by our relevant team after assessment you will be offered an exchange (depending on the availability of the article)

We have no policy for refund, however in case of non-availability of the article, or if the received item is in a flawed condition, a coupon of the same amount will be issued by online team & will be availed online only.

You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order. *Jasper reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing. *There will be no return and exchange on sale articles